Policies

Our mission at Rock And Roll Hearing Tech is to serve your hearing needs with integrity and compassion.

We operate under the guidance of the Rotary 4-Way Test:
In all the things we say or do:
Is it the truth?
Is it fair to all concerned?
Will it build goodwill and better friendships?
Will it be beneficial to all concerned?

  • We value our privacy as you do yours so we do not sell your information to any third party. 
  • We do not put cookies on your computer. 
  • We use PayPal to ensure secure transactions.

 

Returns
Earplugs are non-refundable/non-returnable if package is opened due to health concerns.

Earphones are non-refundable however exchange for same product may be made in the event that the product is defective.

T-shirts, hats, stickers, and other swag items are exchange only items.

Hearing aid devices may be returned within 30 days of the actual receipt by you.  Please notify us of your intentions to return the device within the 30 days.  Returned hearing devices must be in good working order and be accompanied by all accessories that came with the device.  30 days is a standard trial period timeframe and we believe that if you are not successfully satisfied within this timeframe you should return the device for a full refund and/or another device may be purchased in order to better suit your needs.  We want happy clients and will make every reasonable effort to ensure your satisfaction. 

Loss and Damage:
Hearing aid devices all come with a standard 1 year loss and damage warranty.  Within 12 months of receipt of device a one time claim of loss or damage per hearing aid will result in the repair/replacement of the device.  In that event a reprogramming fee of $150.00 will be charged.

Repair Warranty:
Hearing aid devices all come with a standard 2 year repair warranty. In the event a repair is needed simply ship the device to RRHT and we will facilitate a repair and ship it back to you at a cost of $25.00.

Out of warranty repairs:
Repairs needed out of the manufacturers warranty are subject to a charge. Charges vary by manufacturer so contact us to get a quote.  After the hearing aid device has been repaired a new 12 month repair warranty will be issued at no additional cost.

NOTICE OF PRIVACY PRACTICE
(MEDICAL)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU
MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO
THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.

     The health Insurance Portability & Accountability Act of 1996 (HIPAA) is a federal program that requests that all medical records and other individually identifiable health information used or disclosed by us in any form , whether electronically, on paper, or orally, are kept properly confidential. This Act gives you the patient significant new rights to understand and control how your health information is used.

     As requested by “HIPAA”, we have prepared this explanation of how we are requested to maintain the privacy of your health information and how we may use and disclosed your health information.

     We (RRHT) may use and disclose your medical records only for each of the following purposes:  treatment, payment,and health care operations.

  • Treatment means providing, coordination, or managing health care and related services by one or more health care providers, An example of this would include a physical examination.
  • Payment means such activities as obtaining reimbursement for services, confirming coverage, bilking or collection activities, and utilization review. An example of this would be sending a bill for your visit to your insurance company for payment.
  • Health care operation include the business aspects of running our company, such as conducing quality assessment and improvement activities, auditing functions, cost-management and analysis, and customer service. An example would be an internal quality assessment review.

     We (RRHT) may also create and distribute de-identified health information by removing all references to individually identifiable information.

     We (RRHT) may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

     Any other uses and discloses will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, expect to the extent that we have already taken actions relying on your authorization.
You have the following rights with respect to your protected health information, which you can exercise by presenting a written request to our company (RRHT):

     . The right to request restrictions on certain uses and disclosures of protected health information, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction if we do agree to a restriction, we must abide by it unless you agree in writing to remove it. 

  • The right to reasonable requests to receive confidential communications of health information from us by alternative means or at alternative locations.
  • The right to inspect and copy your protected health information.
  • The right to amend your protected health information.
  • The right to receive and accounting of disclosures of protected health information
  • The right to obtain a paper copy of this notice from us upon request.

     We are required by law to maintain the privacy of your protected health information and to provide you with our legal duties and privacy practices with respect to protected health information. 

     This notice is effective of November 15th, 2007 and we are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the term of our Notice of privacy practices and to make the new notice provisions effective for all protected health information that maintain. We will post and you may request a written copy of a revised Notice of Privacy practices form this office.

     You have recourse if you feel that your privacy protections have been violated. You have the right to file a written complaint with our office, or with the Department of health & Human Services, Office of Civil Rights about violations of the provisions of this notice or the policies and procedures of our office. We will not retaliate against you for filing a complaint.

Prices, Policies and Special Programs are subject to change without notice

The information on this website is for education and information only and is not to be considered medical advice.

© Rock and Roll Hearing Tech 2007 All Right Reserved